Orders & Shipping

Orders

We accept orders in Belgium and Luxembourg, as well as in other countries for certain products. In order to receive a personalized quote, we recommend that you contact us by e-mail, telephone or via the contact form on this website.

Payments

Payments are made by bank transfer. If you buy directly in our store, you can pay with Bancontact or in cash.

Shipping Cost

10 € for orders under 200 € (ex VAT).
Free for orders over 200 € (ex VAT) in Belgium and Luxembourg.

We ship worldwide via TNT. For countries outside the Belux, additional shipping charges may apply (contact us for more information).

Orders placed before 12 noon will generally be shipped the same day and should be delivered the next day in Belgium. Contact us to know the delivery time for your country.

Return Policy

We are committed to providing the best possible service for each situation. Our return and resolution process is handled on a case-by-case basis, taking all relevant factors into consideration, including product condition, any damage, and the time since purchase.

This applies to all items, whether defective, damaged, or simply returned by the customer. While we accept returns without a strict time limit, each case is evaluated individually to determine the most appropriate solution.

If you require assistance or have any questions, please contact us and our team will work with you to find the most appropriate solution:

We appreciate your understanding and will ensure your issue is addressed promptly and professionally.